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Below are some frequently asked questions about MyHealth Online. If you cannot find the answer, please contact us. Have suggestions on how we can improve? We’d love to hear your feedback.

What is MyHealth Online?

MyHealth Online is a secure online tool that gives you access to your medical record. Day or night, you can view test results, request an appointment with a provider, ask your provider's office a question – and even pay bills.

Is there a fee to use MyHealth Online?

There is no fee. MyHealth Online is free.

I'm not very good with computers. Will MyHealth Online be confusing?

If you have ever ordered anything online, then you will be able to use MyHealth Online. If you have any questions, please call 802-847-7500, or toll-free at 1-888-979-1414.

Who can use MyHealth Online?

MyHealth Online is only available to people whose physicians use The University of Vermont Medical Center’s electronic health record in their clinical offices. This includes some private practice providers not employed by The University of Vermont Medical Center.

What technology do I need to use MyHealth Online?

You need access to a computer connected to the Internet and an up-to-date browser such as Internet Explorer, Mozilla FireFox, or Google Chrome.

How do I sign up?

There are a few ways to get started:

  1. You can sign up online today by submitting some information into a secure form.
  2. You can get an activation code from your provider, which will let you log in and create your own username and password.
How can I get a new activation code?

If your activation code is lost or has expired, you can request another one by completing this online form or calling our MyHealth Online Service Center at 1-888-979-1414. If you call us, we will need to verify your information and send a new code via U.S. Postal Mail.

Why isn’t my activation code working?

For your security, your Activation Code expires after 60 days and is no longer valid after the first time you use it. You can request another one by completing this online form or calling our MyHealth Online Service Center at 1-888-979-1414. If you call us, we will need to verify your information and send a new code via U.S. Postal Mail.

Is my Activation Code my username?

No, your Activation Code is not your MyHealth Online username or password. You will use this code only once to log into MyHealth Online for the first time. The code will expire after you have used it or after 60 days. When you log into MyHealth Online for the first time, you will be asked to create your own unique MyHealth Online username and password.

Why can’t I share a MyHealth Online account with my spouse, or use the same email address for all accounts in my family?

The privacy of each individual’s personal health information is essential. MyHealth Online protects information from unauthorized access by giving each person their own account. This means each person needs their own email address and password. You may be interested in learning about requesting access to another patient's MyHealth Online account here .

How can I access the medical information of the person I care for?

If a spouse, caregiver or parent needs to view another person’s health information, a special request must be made. Learn more and request access to another patient's account here.

When can I see my test results in MyHealth Online?

Most of your test results are released to your MyHealth Online account as soon as they are available. Pathology, Radiology, Cardiology and Mammography results will be made available after your physician has reviewed them.

Depending on the test, your results will be available between one day and two weeks. We will notify you via email that test results are ready for your review.

Why aren’t all my test results showing up in MyHealth Online?

Your provider will determine which test results are appropriate to share in person or over the phone,  versus through MyHealth Online. Most lab test results will appear within one day to two weeks.

Certain test results are not available on MyHealth Online, including sonograms, bone density reports, cardiac stress tests, and electroencephalograms (EEGs) and electromyographies (EMGs) performed in the Clinical Neurophysiology Lab. Please contact your provider to obtain these test results.

Can I use MyHealth Online to ask my provider questions about my health?

Yes. If you have a question about your health, you can send it through MyHealth Online to your provider's office. A nurse will get back to you with an answer within one business day. Please note that MyHealth Online should not be used for urgent situations. Please call your physician's office if your situation requires immediate attention. Dial 911 if it is an emergency.

Can I ask questions regarding a family member from my MyHealth Online account?

We strongly discourage this. MyHealth Online offers direct access to your personal health record, and if you communicate about another individual's information, that conversation will appear in your health record instead of the correct patient’s record. This is confusing for everyone and could potentially jeopardize medical care. You may want to learn about requesting access to another patient’s account.

Can I send data, like blood sugar readings, to my provider in MyHealth Online?

Yes. If you monitor your health from home – whether it's your blood glucose levels or your blood pressure – you can record this data online to share with your provider. But if you have an urgent question or abnormal data to report, please call your provider's office. And, as mentioned above, if it is an emergency, call 911.

Can I pay all types of medical bills with MyHealth Online

You can pay most types of bills in MyHealth Online. If you have a procedure in the hospital that requires the use of anesthesia, or you are treated by a radiation oncologist, you will not be able to pay these bills using MyHealth Online. You will need to call our billing office or mail in your payment.

How can I ask a question about a bill?

Log on to MyHealth Online, click on the Billing and Insurance tab at the top of the page, then from the left navigation menu, select View and Pay Bill.

Next, click on the group link next to the group in which there are invoices you wish to ask a question about. From the list of available bills, select the bill in question by clicking on the Visit Number. To review the billing detail and to ask a question, click the Send a Message about this Visit link.

How can I pay my bill?

Log on to MyHealth Online, click on the Billing and Insurance information tab at the top of the page, then from the left navigation menu, select View and Pay Bill. Bills with amounts due will have a link that says Pay next to them.

Invoice balances are displayed first by group or practice. Then the invoices are organized into two categories:

  • Invoices that the patient or guarantor can pay (patient balance invoices).
  • Invoices with an insurance carrier responsibility and/or invoices with no remaining balance due.

Please note: If you are the guarantor for any dependents, you can view a dependent’s invoice under the guarantor category.

How can I access the medical information of the person I care for?

If a spouse, caregiver or parent needs to view another person’s health information, a special request must be made. Learn more and request access to another patient's account here.

How can I remove someone from having access to my account?

You can remove someone’s access to your medical information in two ways. First, you can call a doctor’s office where you receive care and ask them to remove the person’s access. Or, if you have your own MyHealth Online account, you can log in, click Medical Information, find the Family Records tab, and remove the person’s access.

Where can I update my personal information (e.g., home address, e-mail or password)?

To change your email address or password:
While logged in to MyHealth Online, click the Your Account link at the top of the page. From there you can update your account email address or password.

To change your mailing address, telephone number, emergency contact, or other information:
While logged in to MyHealth Online, click the Billing and Insurance information tab at the top of the page. Next, select Patient Profile in the left navigation menu and follow the steps to submit your changes.

How can I change, update or add Insurance Plan information?

Log on to MyHealth Online, click on the Billing and Insurance information tab at the top of the page, then select Insurance Plans in the left navigation menu.

On the Insurance Plans page, you can view more details about your insurance plan(s), add a new insurance carrier, and remove an insurance carrier. Once confirmed, this change will take effect in your medical record. You do not need to call your provider’s office.

If some of my health information on MyHealth Online is not correct, what should I do?

For information in your medical record - including your After Visit Summary or Office Visit Notes - that seems incorrect: This information comes directly from your electronic health record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic health record at each visit.

For address, phone number and other personal information: You may also send a request online. Log in to MyHealth Online and click on the Billing and Insurance information tab at the top of the page. Select Patient Profile in the left navigation menu, and follow the steps to submit your changes.

Can I download my medical records from MyHealth Online?

MyHealth Online allows you to view portions of your medical record, such as lab results, medications, allergies, immunizations and more. You can download and print your MyHealth Online record as a PDF. While logged in, click the Medical Information tab. Then click My Medical Record in the left navigation, and choose Download My Record.

If you are looking for radiology images or a copy of your entire medical health record from The University of Vermont Medical Center, you may request it through the Medical Records office. Learn more and get instructions for requesting your entire medical record.

How do I access my Notes?

Notes are available from visits that take place on or after June 15, 2017. If you have a MyHealth Online account, you will receive an email when your appointment’s After Visit Summary and visit notes are available. At this time, notes from inpatient hospital stays are not available online, and behavioral notes written by Psychiatry are not available online unless the health care provider opts to share them.

  1. Click on My Medical Record
  2. Under Visits, click on Past Appointments.
    You will find all of your appointments listed by date, location and health care provider.
  3. Click on the date of the visit you would like more information about. This will take you to your After Visit Summary, which includes tests ordered and locations where you can pick up your medications. It now also includes the medical notes written during your visit.
How is my health information protected in MyHealth Online?

The security of your health information is extremely important to us. We want to reassure you that your personal information is safe from unauthorized access. Access to information is controlled through secure activation codes, personal IDs and passwords. Each person controls his or her password, and the account cannot be accessed without that password.

MyHealth Online uses the latest technology to automatically encrypt your session. Unlike conventional email, all MyHealth Online messaging is done while you are securely logged onto our website, keeping your email exchanges with our providers confidential.

What is your Privacy Policy?

The University of Vermont Medical Center owns and operates MyHealth Online and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by The University of Vermont Medical Center. You can read our full privacy policy here.

I forgot my password. What should I do?

Click on the Forgot Password or Username link on the sign in page to reset your password online. If you run into problems, call our technical support team at 1-888-979-1414.

I tried to reset my password online and I didn't receive the email. What should I do?

Check your spam and trash folders of the email account you used when you signed up for MyHealth Online. If the password reset email is not there, please call us at 1-888-979-1414 and someone will assist you.

I tried to log in several times and I was not able to access my account. What should I do?

Go to the Forgot Password or Username page and follow the steps to request your password to be reset. You will have to know identifying information, such as the email address you registered your account with. If you run into problems, call our MyHealth Online Support Center at 1-888-979-1414.

I was logged out of MyHealth Online. What happened?

To protect the privacy and security of your information, you will be automatically logged out of MyHealth Online if your keyboard or mouse remains idle for 20 minutes or more. We recommend that you log out of your MyHealth Online session if you need to leave your computer for even a short period of time.

Who do I contact if I need more help?

See the Contact Us page, which has many different options for contacting us.